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So, back in the spring, we had some of our upstairs windows replaced. The company who did the work did a pretty good job, so we asked them to quote for replacing some more of the windows including the back door.
Now, one of the reasons we want to replace these windows is to keep the house warmer in the winter, so we imported a special catflap from the USA which doesn't blow open in the wind and let the heat out as our current one does. They don't seem to make them in this country and it's a bit wider than most doors here, so we'd need a custom door to fit it.
So today they finally sent us a letter, which said that the quotation was enclosed.
It wasn't.
It also said that they didn't make doors the right width to take our catflap so if we wanted a catflap we'd have to buy theirs.
Minus several billion points for not bloody listening when we explained that the catflap was the WHOLE POINT of buying a new door and minus several billion more points for wasting everybody's bloody time.
We are Not Impressed.
Bah. Bah, I say!
Now, one of the reasons we want to replace these windows is to keep the house warmer in the winter, so we imported a special catflap from the USA which doesn't blow open in the wind and let the heat out as our current one does. They don't seem to make them in this country and it's a bit wider than most doors here, so we'd need a custom door to fit it.
So today they finally sent us a letter, which said that the quotation was enclosed.
It wasn't.
It also said that they didn't make doors the right width to take our catflap so if we wanted a catflap we'd have to buy theirs.
Minus several billion points for not bloody listening when we explained that the catflap was the WHOLE POINT of buying a new door and minus several billion more points for wasting everybody's bloody time.
We are Not Impressed.
Bah. Bah, I say!
aggravated